Stay updated on the latest products and services anytime anywhere. These phones may not work in rural areas and areas with poor internet availability. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. They got more done in a few weeks than I did in over two years. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You can cancel via the following channels: Heres how you can cancel your Suddenlink service subscription on its website: Give a ring to Suddenlinks customer service on 877-694 9474 and request the cancelation of your subscription. to cancel your appointment set for: Community Phones landline base has a 12-hr backup battery that works even during a power outage. 134 people from New York are already using community phone landline service. "@jin_chateau Hello Jenn! Best of the Best. It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. MondayFriday or 9:00 a.m. and 6:00 p.m. on Saturdays. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. Start Troubleshooter Or chat with us now to schedule. Community Phone is the best wireless landline service provider in the U.S. Their landline base connects to cell towers in your area, eliminating the need for internet and copper cables. Navigate and click on "Account Information.". Click on "Terminate Account". That you could make it resolved in a few days is wonderful. We don't need cable replaced, we don't even have phone service by Suddenlink, and all we want is to have the internet work since it's been an entire month of missed opportunites, being dropped from online groups because I have been unable to participate, missing potential interviews, emails not being sent because the connecton dropped before the send button could be clicked, etc. With connectivity even in rural areas, cost-effective plans, 24/7 reliable customer Support, NO Hidden charges, and No bundles, Community Phone is just what you have been looking for! Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. 2022 Community Phone. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . Julia: I will hang up with you and make you ho through this whole process . It applies only to the monthly fees. Also, they provide a deal of thirty (30) days money-back guarantee. Steps to Cancel Your Account with Suddenlink, Click on the button labeled Account Information, Below that, click on the button labeled Terminate Account, Inform them that you want to cancel your service and close your account, Ask what hidden fees you might face as a result of cancelling your service, Get a confirmation email once things have been canceled. You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. This will surely increase the credibility of your complaint. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. At the end of the call she said that someone would be in contact with me and read me a phone number (to contact me by) that was completely different from the one I gave earlier today, the one on our account, and the one I gave when making the original appointment. Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Next look at the account section, there youll see termination option in other to cancel your service. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Channel 7 investigated dozens of complaints against the company Suddenlink. If youd prefer to speak to a rep about your move, call, Let em down easy. We can also help you cancel those, too. Note: drop-box payments can take 23 days to process. With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. ): 9:00 a.m.6:00 p.m. (CST) At 4:45pm the technician called and said that the closest node to . Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. Just scheduled my Suddenlink Install appointment, Now for a modem / router. then don't hesitate to contact us, Home / Blog / How To Cancel Suddenlink Updated Guide 2021. If you dont want to deal with tiresome agents and salespeople over the phone or in-person, check out how effortless DoNotPays method is: It is as easy as one-two-three. Sudden link is too expensive with hidden fees everywhere. And you cant do it online. Our wait times averaged one to five minutes, with one lasting 15 minutes. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. Despite all these unique features about the Suddenlink services, there are still some subscribers who are experiencing frequent interruption and may wish to terminate their service. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. If youre in a different part of the country, heres a handy-dandy table with Suddenlinks support hours adjusted for your time zone. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. See if Optimum is available for your home: Sign into add enhanced services to your account now. Be sure to include the date in the file name for easy reference. He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. Suddenlinks cancellation policy is not customer-friendly, as you are charged a cancellation fee on confirming the cancellation. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I show no missed calls, there were 3 of us home. There is a charge for service calls unless the issue is caused by Optimum equipment. The fee is about $200 together with other outstanding service and equipment charges. Secondly, ensure you collect a receipt. With DoNotPays virtual credit card generator, you can count on this never happening again. Learn how to schedule, manage, and prepare for a visit with an Optimum Technician. {{data.TIME}}. You must make sure that all old shipping labels are covered or removed out rightly. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. Reschedule your repair appointment. Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections. Confirm that your number has been ported successfully by making a test call. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. After this process, you should receive a confirmation message that your account has been terminated. to cancel your appointment? When You Suddenly Don't Care Anymore. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. 4. Follow the IVR prompts to reach a customer service representative. . Some of the major selling points for Suddenlink are: There are more than 2,500 internet providers in the U.S., and finding the most suitable one can be challenging. If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. Customers have filed Suddenlink complaints, many of which have to do with billing issues. Suddenlink, which is transitioning . Sit back and relax while we do the work. Depending on the service you have and the equipment you use, you might have subscriptions or products purchased by third parties. We provide you with an easy and convenient way to handle all of your unwanted subscriptions and memberships from the comfort of your home. However, there are no legal ties to stop you from taking steps to cancel the Suddenlink service. Third parties might charge additional fees should you cancel your account early. Then, click on the account details option. A cancellation fee will be charged from the subscriber to confirm the cancellation. ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) Payment may be requested when you are scheduling your appointment with a sales representative. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. What to do If You Are Unable to Cancel or Have Unnecessary Fees. , they dont have a very favorable cancellation policy. When the cancelation is processed, our app will send you a notification. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Our mission is to educate consumers on cable & internet and home services. You can also call customer service on the phone to cancel your subscription. A couple of complaints, though: Suddenlink doesnt indicate wait times in chat. There are early termination fees that are based on the type of. Open a blank MS Word or Google Doc document. From the subscriber to confirm the cancellation landline base has a 12-hr backup battery works! Processed, our app will send you a notification your { { }... With you and make you ho through this whole process em down easy phone landline.. Use, you can also early cancel an appointment by selecting an and. 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