GrubHub itself started in 2004. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Interested in joining the team? CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? Just dm'ed you. When Im talking to Dashers, Im always trying to learn: Why are they dashing? We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. doordash strategy and operations interview. Everybody wins with more order volume on the platform. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Uber, Go to company page Clearly, DoorDash is over-indexing on data capabilities in their organization. You can best reach me on LinkedIn. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. Can someone please share your interview experience? When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. I am confident that these skills will transfer well to the Doordash team.\"3) How do you define success in your work?Answer Example:\"I define success by my ability to reach the goals that are set for me. Well, we dont always hit that timeline. Sony, Go to company page Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . That number drops to 2% in the subsequent years to keep customers on the platform. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. Right now, though, Im happy to stay where I am. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. Ive learned to push back a little bit. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Filter Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. What type of questions to expect in the SQL and case interview rounds? The menu is the main online touchpoint for a consumer, and drives ticket size. You always have that sounding board, so youre never really alone. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. Got a confidential news tip? What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. We do demographic research in each market, write up our strategy, and then implement. Job Portraits is a creative studio that helps high-growth startups hire at scale. Was part of the UberEats layoffs and interviewing with DD soon. Cross-functional Assessment 3. It is a dataset with drivers, delivery times, money made, and tips. UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. If a merchant does not design its menu correctly, customers wont be as attracted to their online offerings and will not buy as often. Try not to get overwhelmed or frustrated. Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. I would describe everyone as tenacious. There are three distinct lessons learned from the DoorDash S-1. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. Many of the leaders at DoorDash today were with the company during that time, and maintain the same pragmatic determination that got us through then. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. Their data platform is a growth engine that powers experimentation across the food delivery lifecycle ad images, menu presentation and pick-up time for Dashers by market, down to the single minute depending on weekday and time of the day. Weve made an effort to increase diversity at DoorDash, and were seeing the results. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. Postmates started in 2011. And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. Any industry has a key transaction that measures the exchange of value. . At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. If you assume an average of 1.6x across the three cohorts [(1.57 + 1.62 + 1.65) / 3 = 1.61] for the next three years, that means well be looking at 4.1x cumulative GMV. At DoorDash, data is what drives the " Get 1% better every day " goal. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. Answer Question That creates an ever increasing granular understanding of the business. How quickly can you pivot to make day two a different story? Our leadership also understands that you dont always hit your targets. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. Everyone here is on the same team. People can chart their own course. + View 9 more replies. From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. There might be one operations person who stays longer, to manage the transition to the full-time team. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. We have a lot of metrics we can track. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. One is delivery volume: Are we getting more orders and growing every day? Our managers understand were not going to make our money back in a day. But DoorDash takes the cake in my opinion. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. acquire more merchants, and empower them with more merchant services that help them grow their business. Hey everyone. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. Ive also learned to look at every conversation from the other side. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. 8 DoorDash Strategy And Operations interview questions and 8 interview reviews. From there, DoorDash also provides education for merchants, e.g. DoorDash developed an operational playbook to launch, run and scale their local markets. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. So there you go. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. Experiencing those lows made us a sharper and scrappier team. Within the Strategy & Operations team, DoorDash has a team of Launchers that work with all three sides of the platform to roll out a new market: Before launching, the team of Launchers conducts demographic research in that market, and will literally go door-to-door to engage with merchants. They can also help fill the sales role in a newer region that doesnt yet have its own team. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. For example, there are more women working in our headquarters, and especially on our Engineering team. How can we solve it? Free interview details posted anonymously by DoorDash interview candidates. I interviewed at DoorDash Interview Long and thorough interview process. Consultant, Go to company page At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. I applied for an ops role late last year. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. I have a business degree and went right into consulting, which eventually got monotonous. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. Are people ordering in more than they were pre-pandemic? So there was plenty of well-funded, existing competition. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. , regardless of the quality of the food. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. Over time, I developed the work processes that helped me greatly improve my time and accuracy came along with that with a laser-like focus.\"4) Looking at our products and services, what do you think we do better at Doordash than any of our competitors?Answer Example:\"In my search for a new position, it was important for me to find employment with an innovative and expanding company. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. Ive developed a deep level of empathy toward every side of this business and the people making it run. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. Does the offering work? In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. Its rarely the same. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. That said, DoorDash makes a great effort to accommodate our personal lives. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. via marketing, promotions, etc. I invest a significant amount of my time into my team since my success is their success. What is the biggest gap between customer needs and our current offering? Any tips on what to expect from the Strategy & Ops interviews? This is where their technology platform comes into play. So how exactly are they doing this? Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. DoorDash has productized data into a real-time prediction service called Sybil. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. Staff Researcher@DoorDash. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. PwC, Go to company page Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. Did he reply to any of the previous DMs? But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. DM if interested. About the Role. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. More deliveries per hour worked, better experience, less loss. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. DoorDash uses machine learning (ML) to analyze thousands of merchant menus, and has seen hefty improvement in menu performance from experiments involving header photos and more information about the restaurant. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. Ultimately, we are building a global logistics company thats what I came here to do. The whole process takes six to eight weeks. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. And now that were in so many places, we have a better sense of where well be successful. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? Filter Referrals increase your chances of interviewing at DoorDash by 2x. Were judged not on whether our experiment fails, but whether we fail to experiment.. What should the end-to-end experience look like? From page iii of the S-1 filing, in the How We Operate section: [] everyone at DoorDash, including me [Tony Xu], tries to step out of our day-to-day roles once a month to do a delivery or engage in customer support, menu creation, or merchant support staying very close to the needs of those who use our platform is key. I love that process. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. I can provide detailed insights. Im also teaching them to be leaders themselves. How long does it take to cook a pizza? Fairly described as the company's "lifeblood," the team pushes new features and processes to users, then carries insights back to HQ. "We can't really speed up [the. Similarly, were able to really dig in and specialize to best serve each type of user. At the same time, theres a lot of room to be creative. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. Your job seeking activity is only visible to you. Example of partnership: The S&O team was testing a guaranteed saving idea customers who tried DashPass will get credits back if they did not save more than what DashPass costs. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. The other half were put into our products and scaled across the company. Doordash Interview Questions with Answer Examples. Im a Strategy and Ops Manager on the customer and merchant sides in the Canadian region. I have a second round interview with . Thats a ton of operating leverage and drives up the LTV / CAC ratio. DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. Etc. Other initiatives include co-marketing deals with e.g the NBA. Were definitely not going in blind. Changs, continue to invest in our relationship by partnering with us at new stores across the country. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. This is a great way to save money on DoorDash, especially if you're a regular customer. Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. while also balancing the dynamics of a three-sided marketplace. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. DoorDash co-founder and CTO Andy Fang also presented at the AWS Global Summit New York 2019 with an overview of the entire tech stack, with a follow-up in-depth interview on SiliconAngle. At DoorDash, data is what drives the Get 1% better every day goal. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. As of September 30, 2020, DoorDash had over five million consumers on DashPass, meaning they generate $50M+ in monthly subscription revenue, without having delivered a single meal yet. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. The S&O teams process can roughly fit into this model. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. Im a Regional General Manager based out of our Midwest hub in Chicago. Typical questions for the research team to answer: Is this really a problem? Strategic Partner Manager Career. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. Visit the Career Advice Hub to see tips on interviewing and resume writing. On a work level, this includes the targets that are set for me and the professional development that I seek. But here, its welcomed. Fortunately, that challenging period forced us to reinvent how we operated and be savvier than ever. We have office hours and a process set up to streamline requests like this, and empower S&O partners to get customer feedback directly. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. Whatever Im doing, I have to understand whats happening on the ground. View: 3842. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. higher GOV on a per order basis, as families spend more with more mouths to feed. To do this, I would take pride in mastering the ordering system on your app. Show benefits by country: United States If your end goal is, say, product management, this is a great way to get there. A data platform that drives intelligence and automation. If youre building your own company and are just about to go raise money, in particular for the first time Id love to talk to to you! Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. You can read up on everything DoorDash is doing with data on their Engineering Blog. Probably a bit of both. The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? signed a deal with a national retailer, BevMo. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. , this includes the targets that are set for me and the ability to run experiments the. Worked at a startup after graduation, advising movie and music studios on how to maximize potential! Understands that you dont always hit your targets that challenging period forced us to reinvent how we collaborate, reference... 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