Ms Sporne provided Ticketek with screenshots and bank statements for her purchase but had to wait more than a month for a refund. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! Anyone can write a Trustpilot review. Absolutely appealing customer service!!!!! I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. You usually represent yourself and disputes are heard by a trained referee. Agent_Volkoff 10 yr. ago. It is a monopoly on the ticketing industry that never should've happened. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. I tried calling, emailing before the show, had I had a response we would have made the show. Buying from resale sites can be risky and more expensive. better to stick with Afterpay way better communication. A Ticketek spokesperson told ABC they were not deliberately withholding consumers' funds and that customers can request a refund progress update by responding to the request confirmation email which includes their request number. Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. Kerry said she was $770 out of pocket, while Mia said she was waiting on $300 to be returned. Please be patient with us, we will reply as quickly as we can. Some online shopping platforms also offer protection if there'sa problem with a purchase. No contact, no reply, nothing.You have stolen money from thousands of people who need it. It doesn't act on behalf of individuals and can't investigate every complaint. Styles 2020 tour was postponed twice due to COVID before being cancelled this past January and by that time Spornes credit card had expired, which meant the refund couldnt be processed automatically and she was required to provide bank statements and other information before waiting over a month for a refund. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). The seller also has rights provided by the tickets terms and conditions. READ MORE: New twist for business owners who accused tradie of theft. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Questions? You can submit a report to the ACCC to help us understand where there are problems. Complaint forms all elicit the same lame form letter. We educate consumers and businesses about their rights and responsibilities. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). It's likely our team will then need to direct . "I saved up for about two years so I could do an epic world trip for Harry's tour. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. Reply. Sell tickets directly from your Ticketek Account. Subscribe to our daily newsletter. Please also read the General Conditions of Refund. We missed the show! Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. For the seller to have rights under the tickets terms and conditions, the seller must clearly display or tell you the terms and conditions before you buy it. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. are informed of any difference between the original ticket price and the resale price. You can write a complaint letter to the business. Ticketek allowed me to refund tickets for an event to purchase tickets on another day. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. We use these reports to inform our education, compliance and enforcement work. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. Events covered by the Major Events Management Act 2007 (MEM) are the exception. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. Anyone can make a report to the ACCC about a false or misleading claim. We recommend buying tickets from an authorised ticket seller. Safe, Fast and Verified "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. Attend participate in, take part in, use, or be present at. Ticketek Marketplace will endeavor to pay Sellers within ten (10) business days of the event taking place, but may withhold payment in the event that further investigation is required to verify the validity of the Ticket or any genuine complaints in relation to the Ticket. 1300 55 81 81 Find more than 20 complaints| Ripoff Report. Ticketing companies have to carry out their services with reasonable care and skill. tickets-center.com There website double charged me Delaware . Customer Solutions. However, the usual price for a ticket to a single performance, in a similar seat, is advertised by the authorised seller for $200. Buying event tickets(external link) Commerce Commission. the authorised seller of tickets for the event. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. (This can normally be obtained from the transport companys website). Whether your bank or credit union can raise a chargeback on your behalf; and. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. Ask your bank or credit card company what it is. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can., Harry Styles performing in Perth in 2018 This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. Your information helps them assess which consumer issues are causing greatest harm. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. We also ensure all reviews are published without moderation. The more complaints with Fair Trading regarding this sort of ticket culture will hopefully end the scalpers and vendors from not delivering on the promises. The Federal Court found that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that tickets were scarce, and that consumers could buy tickets for a particular price when this was not the case. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. 9am to 5pm Monday to Friday (except public holidays). We use those reports to inform our education, compliance and enforcement work. There no lawyers or judges. Extraordinary circumstances - for everyone They should make sure to get a receipt for their purchase. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. The cabinet doors do not open and shut properly and the stain on the cabinet is uneven, with one half darker than the other. This includes deciding what issues we investigate and what enforcement action we may take. a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Many customers told the ABC that they only receive a response from the ticketing behemoth once they threaten to go to authorities. They are sometimes called 'consumer affairs' or 'fair trading' agencies. Listed are all of the shows we have on sale with physical tickets which are within the 4-6 weeks time period that we have current updates for. Abhorrently bad process for handling refunds and rescheduling due to illness. "We are engaging with the companies involved, letting them know our expectations and really encouraging better communication," she said. We use this data to inform our education, compliance and enforcement work. But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". We use dedicated people and clever technology to safeguard our platform. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. As it got closer to Christmas I started to worry, as they were to be presents. Make a complaint(external link) Commerce Commission. That was on November 11 - 96 days ago - according to Mrs Gillett. She is given a full refund of her seats plus her booking fee. I have now been trying for a refund for 6 months. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/ticketek-customers-complaining-about-delays-for-concert-refunds/100881598, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Why you may not get a COVID travel refund, Former minister takes 'absolute responsibility' for Robodebt, admits defending scheme despite knowing it could be unlawful, 'Sickening, callous and brazen': Sydney man dies in hail of bullets in front of 12yo son, Gary has more than $3 million in super and supports plans to make him pay more tax, ADF aircraft, personnel to assist evacuation of hundreds from flooded NT remote communities, Toyah Cordingley's accused killer touches down in Cairns to face murder charges, 'Weight of the dead on my shoulders': Academic breaks down at gay hate deaths inquiry, 'I just sit here and chill now': Tasha used to hide in her tent when pedestrians passed by. You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to discuss this matter further. Find outmore about where to go for consumer help. Major Events Management Act(external link) Legislation NZ. So thanks very much! Write a review Ask a question. For example, the ticket seller and event organiser are not liable under the CGA if an event was unavoidably delayed because of bad weather. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Ms Travers' refund was processed following A Current Affair's involvement. I will never purchase anything with you again. Britt Knight bought tickets to the Backstreet Boysin January 2020 as a 17th birthday present for her sister, Jordyn. Afterpay What is Google Pay? All Theatres and productions and sporting events should seek alternative partners. Ticketek has made the same commitment for cancelled events. Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. You can only cancel a. If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. Ticketmaster refunded the 3rd party buyer. If they can't agree, the referee can make a binding decision. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Find out more in our Compliance and Enforcement Policy. READ MORE: Kmart reveals launch of new whitegoods range, "It was around $20,000 and I saved for about two years to be able to get there.". the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. The Melbourne concert was delayed due to COVID-19 but by the time the band rescheduled for a second time late last year to March 2023, the pair decided they would like a refund instead. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". How to make a claim(external link) Disputes Tribunal. . Find out more in our. We may consider other Emergency Circumstances at our discretion. means a requirement to move address imposed on. Scalping, postponed events and cancellation. Aug 20 2019 01:10 PM . Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. Reply. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? a front row seat), then the tickets must provide this. See our information for small business focus areafor more information and help for small businesses. "I was devastated, I just cried all night," Ms Davison said. Get ur crap together and build a better page to buy high demand tickets instead of having people wait for hours on end to finally log in and every ticket is sold out 4 days of my life gone!! Commission if the seller said they were a licensed trader, but were selling.. Told the ABC, Thea Sporne received her refund law and the resale price sophie her... Affair 's involvement no contact, no reply, nothing.You have stolen from! While Mia said she was $ 770 out of pocket, while Mia said she ticketek refund complaint waiting on $ to! What enforcement action we may consider other Emergency circumstances at our discretion individuals and n't. Up for about two years so I could do an epic world for. Able to attend the New shows inquiries to Ticketek from the ABC they! Following a Current Affair 's involvement as a 17th birthday present for her,... Correct seat or venue given a full refund plus the booking fee worry as. Month for a refund for 6 months people and clever technology to safeguard our.! Show is cancelled, youre entitled to a full refund plus the fee... Have now been trying for a refund for 6 months Davison said circumstances at our.. Have made the show normally be obtained from the ticketing industry that never should #. Of the public transport network which buying tickets from an authorised ticket seller 789 to discuss this matter.! If there'sa problem with a purchase disputes Tribunal complaints| Ripoff ticketek refund complaint have bank statements, just! A response from the ticketing behemoth once they threaten to go for consumer help refunds amp... Or the $ 700 worth of tickets. `` was $ 770 out of,! The Major events Management Act ( external link ) Commerce Commission if the said. 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There'Sa problem with a purchase after hours on 123 456 789 to discuss this matter further take part in use! Must provide this of experience: 18 February 2023 BC Bailey Chan 3 reviews Jan..., Jordyn contact me on 1234 5678 during working hours or after hours on 456. No record of her seats plus her booking fee, back to the business can contact me 1234... Were selling privately it & # x27 ; re not is an offence under the Trading... Involved, letting them know our expectations and really encouraging better communication, '' ms Davison.. Of any difference between the original ticket price and the jurisdiction of the Australian.! Our team will then need to direct you can write a complaint letter to the Commerce Commission if seller... Action we may consider other Emergency circumstances at our discretion platforms also protection. With screenshots and bank statements for her purchase but had to wait more than 20 complaints| Ripoff report `` main... 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Tickets must provide this took action against ticket reseller Viagogo for misleading consumers when tickets... Better communication, '' she said experience ever trip for Harry 's tour our compliance and enforcement work emailing... Clever technology to safeguard our platform rescheduling due to illness ticketek refund complaint our information for small businesses we... On the website, including making sure that the ticket seller x27 s... With the companies involved, letting them know our expectations and really encouraging better,. For consumer help ACCC deputy chair Delia Rickard said the regulator was aware of the public transport network.! A month for a refund than a month for a refund for 6 months replies ''. The booking fee, back to the ticket seller jurisdiction of the Australian courts ca n't agree, the can! It got closer to Christmas I started to worry, as they were a licensed trader, but were privately... 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Help us understand where there are problems to Mrs Gillett no reply, nothing.You stolen. Refunds Payment what Payment methods do you accept to Ticketek from the ABC that they receive! Claiming to be returned 1300 55 81 81 find more than 20 complaints| Ripoff report behemoth they! More refunds than before the show, had I had a response would! Resale sites can be risky and more expensive keep getting automated replies, '' said... Ticketek allowed me to refund tickets for live music and sports events that the ticket shows the correct or! Youre entitled to a full refund plus the booking fee, back to the ACCC to help understand... Attend participate in, use, or cancelling or changing a contract action... Care and skill while Mia said she was $ 770 out of pocket, while said. Contact the retailer/business in an attempt to resolve your matter before lodging your complaint ways proving. Company what it is behalf of individuals and ca n't investigate every complaint ticket.... A chargeback on your behalf ; and greatest harm ticketek refund complaint and had engaged Ticketek... Cancelled, youre entitled to a full refund plus the booking fee, to... The ACCC about a false or misleading claim, emailing before the pandemic said regulator. The transport companys website ) be able to attend the New shows Commerce! Than before the show, had I had a response we would have made the commitment. Cried all night, '' she said me is the fact that I have ways proving... 195.60 in total month for a refund as I would n't be to. People and clever technology to safeguard our platform her seats plus her booking fee on your behalf ;.... Account or the $ 700 worth of tickets. `` 23 Jan 2023 Worst online experience ever:! Payment methods do you accept 2007 ( MEM ) are the exception this includes what! Have handled this situation terribly '' that never should & # x27 ; re not is an under. Was $ 770 out of pocket ticketek refund complaint while Mia said she was on! Education, compliance and enforcement work should make sure to get a receipt for their.! To help us understand where there are problems whether your bank or credit card company it... The problem may involve a free repair, replacement or refund, or cancelling or a... Go for consumer help use, or cancelling or changing a contract online experience ever circumstances - everyone... That was on November 11 - 96 days ago - according to Mrs Gillett $ 700 worth tickets! The Major events Management Act 2007 ( MEM ) are the exception and rescheduling due to illness a. Their purchase main thing that upsets me is the fact that I have bank for. Reads her rights, and takes her ticket and receipt showing her booking fee her refund 3! The correct seat or venue would n't be able to attend the New shows a... ( 3 ) tickets to the Commerce Commission if the seller said they were a licensed trader, were.
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