Privacy Policy

At RALS Hypermarket, we want you to know how we collect, use, share, and protect your personal data. By interacting with RALS Hypermarket – Bin Shabib Group and any of our businesses through our stores, websites, products, and services, you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically. 

 
How is Your Information Collected?

 

You Provide It to Us

We collect information that you enter on our digital properties or give us in other ways (for example, when you purchase a product in a RALS Hypermarket, you contact purchase department or any of our services).

Automated Information Collection

We may connect information collected automatically with information we already have about you to identify you as a RALS Hypermarket User. If we can identify you as a RALS Hypermarket User we may, for example, link your activity on our website to your activity in a RALS Hypermarket store. This allows us to provide you with a personalized experience regardless of how you interact with us – online, in-store, mobile, etc.

To provide the best customer experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as the performance of our marketing efforts, and your response to those marketing efforts. How you are using our website and our social media platforms.

Third-party automated collection

We and our service providers use anonymous identifiers such as cookies and other technologies to collect and store certain types of information (example, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) whenever you interact with us.

We also allow third-party companies (such as Google) to place tags on our digital properties once approved through our tagging process. The tags may collect information from your interactions on our website. Our Privacy Policy does not cover these third-party companies. Please contact these third-party companies (such as Google) directly for more information about their privacy policy and your choices regarding the tags and the information collected by the tags.

Social Media Widgets

Our site includes social media features, such as Facebook, LinkedIn, and Twitter widgets. These features may collect information about you such as your IP address and which page you are visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Mobile Location Information

If you use a mobile device, your device may share location information (when you enable location services) with our websites or services. For example, precise geo-location can be used to help you find the RALS Hypermarket store.

Cameras

We use cameras in and around our stores for operational purposes such as measuring traffic patterns and tracking in-stock levels. Cameras may also be used for theft prevention and security.

 
How Is Your Information Used?

 

Information we collect is used for a variety of purposes, including activities such as processing transactions, helping our customer service representatives resolve issues and improving our services. Also, the information we collect improves your experience by delivering more personalized interactions and advertising on digital (RALS Hypermarket site) and social media (such as Facebook, Instagram).

We also use the information we collect for reporting and analysis purposes. We examine metrics such as how you are shopping in our store and interacting on our digital platforms, the performance of our marketing efforts and your response to those marketing efforts.

Social Media

RALS Hypermarket engages with customers on multiple social media platforms (e.g., Facebook, Twitter, and Instagram). If you contact us on one of our social media platforms, request support via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this Privacy Policy as well as the privacy policy of the social media platform you use.

Social Media Ads

We may display targeted ads to you through social media platforms.  These ads are sent to groups of people who share traits such as likely commercial interests and demographics.  For example, we may target customers who have expressed an interest in shopping for groceries, household items, clothing, etc.  See the policies of each social media platform for additional information about these types of ads.

Legal Compliance

To assist law enforcement and respond to legal/regulatory inquiries.

 How is Your Information Shared?

 

Except as outlined in this Policy, RALS Hypermarket – Bin Shabib Group never provide your personal information to third parties without a User’s consent. We share the personal information you provide RALS Hypermarket with related companies which includes Bin Shabib Group of Companies. RALS Hypermarket may use the information to offer you products and services that may be of interest to you.

Additionally, if you purchase a product requiring service, your personal information is shared with the service provider concerned. Bin Shabib Group owns and operates RALS Hypermarket stores, websites, and other companies.

Legal Requirements

We may disclose the information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to bring legal action against someone who may be violating the website terms of use.

 
How is Your Personal Information Protected?

 

We maintain technical, administrative, and physical safety measures to protect your personal information. RALS Hypermarket only collects personal information to the extent deemed necessary to serve its business purposes. However, no digital platform, website, database, or system is completely secure or “hacker proof.” RALS Hypermarket – Bin Shabib Group of Companies is not responsible for any breach of its security or for the actions of any third parties who may obtain any personal information.

We do not knowingly collect personal information online from children below the age of 13. We recognise the importance of protecting child privacy. If a child under the age of 13 has provided us with personal information, we ask that a parent or guardian contact us on support@ralshypermarket.ae

 
How Do You Access and Update Your Information?

 

The Users may update their personal information or remove their personal information from RALS Hypermarket databases by contacting us by email on support@ralshypermarket.ae

 
 Indemnity

 

By accessing RALS Hypermarket – Bin Shabib Group site, the User hereby agrees to indemnify, defend and hold harmless RALS Hypermarket – Bin Shabib Group and its shareholders, employees, associates and agents from any losses, claims, suits, demands, liabilities, costs and expenses (including legal fees and accounting fees) that they may incur arising from the use of the content available at or downloaded from the site, the User fail to comply with any applicable laws and regulations necessary for a service or product or any loss suffered by or harm to any person or property in any way relating to in whole or in part by use of the website or any service or product, associated with the site.

By using RALS Hypermarket – Bin Shabib Group site, the User and third parties hereby agree to act responsibly and cause no harm, damage, or loss to RALS Hypermarket – Bin Shabib Group. In the event that RALS Hypermarket – Bin Shabib Group incurs any harm, damage or loss then RALS Hypermarket – Bin Shabib Group shall be in the right to take necessary measures to identify the person(s) involved and seek indemnity and compensation for all harm, damage or loss, costs, charges (including legal fees) or prejudice that may be caused to RALS Hypermarket – Bin Shabib Group on account of misuse of the site and consequent effect upon RALS Hypermarket – Bin Shabib Group.

24 September 2020